We’re extending our trial of an ‘Inclusive Hour’ to help customers with autism and dementia and others who struggle with loud noise.
We’re now turning off displays, tannoy announcements and other noises from for an hour every Tuesday at 63 of of our stores in North and West London, Essex, Kent, Greater Manchester, Merseyside and North Wales – and we’re planning to extend the initiative to more stores across the country throughout 2019. You can see a list of participating stores here.
It’s a cause particularly close to the heart of our Marple store’s manager Simon Lea, who made headlines back in 2016 when he introduced a ‘quiet hour’ when he was at our Manchester Living store after watching the experiences of a customer with her autistic child in the store.
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